Our Customers' Reviews
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Always amazing service at this location. Even though I don't live super close to this location anymore I still prefer to go here. Always top knotch service every time.
— Katie R., Carter, MI
— Tuffy Wyoming
I am very satisfied with the service I received. I am going to continue to take my car here.Mike was very helpful and he will work with you. I like that.
— Kathleen M., Wyoming, MI
— Tuffy Wyoming
Courteous, Efficient and Fair, not much they can't do, an auto shop worth checking out.
— Terry Myers L., Wyoming, MI
— Tuffy Wyoming
Best experience bringing my car to a shop yet! I Will refer them any chance I get!
— Christina H., Grand Rapids, MI
— Tuffy Wyoming
Ran into some car trouble and come here due to it being so close to home. I can't say enough positive things about this place and the staff. First time I didn't leave feeling screwed over. This will be my new go to. Steve was honest, friendly, knowledgeable and overall pretty great!!
— Amy D., Wyoming, MI
— Tuffy Wyoming
Very fast, friendly, extraordinary helpful, knowledgeable, and convenient. Thank u guys for a simple fix.
— Lindy S., Wyoming, MI
— Tuffy Wyoming
Very fair prices for excellent work. Have recommended them to multiple people. Definitely a mechanic you can trust.
— Jason T., Wyoming, MI
— Tuffy Wyoming
They always give me great service and are the best advocate for me and my vehicles. Their staff always goes above and beyond my expectations. Recently they diagnosed several mystery problems which led to my having other work redone by the car dealership under warranty saving me big $$.
— Jeffrey D., Wyoming, MI
— Tuffy Wyoming
I called about a certain problem to my jeep and they took me in right away. It was a clamp the broke and they fixed it right away. I have taken my car in many times and always got excellent service people there are awesome ....thank you TUFFY..another satisfied customer
— Christina R., Wyoming, MI
— Tuffy Wyoming
Great folks very honest and courteous. I will recommend them to all my friends.
— Carolynn F., Grand Rapids, MI
— Tuffy Kentwood (Kalamazoo Ave. SE)
Knowledgable staff that was quick to respond to my issue. Fixed me up and I was out in no time. I even left with coupons for my future visits! Thanks tuffy!
— Carrie ., Hull, MI
— Tuffy Kentwood (Kalamazoo Ave. SE)
I went to Tuffy for an oil change and they did a complete scan and even cleaned my brakes really good all at no extra cost and no probing for further repairs! I had a good experience with Tuffy and I would definitely go back.
— Alicia N., Kentwood, MI
— Tuffy Kentwood (Kalamazoo Ave. SE)
My husband and I have used Tuffy Kentwood twice now. Good, fast, reasonably price service. I would definitely recommend them....
— Tequila J., Grand Rapids, MI
— Tuffy Kentwood (Kalamazoo Ave. SE)
Priced right. Finished when promised. Job well done.
— Mark E., Piersma, MI
— Tuffy Kentwood (Kalamazoo Ave. SE)
I have taken my vehicles here for almost 10 years. I love the service I recieve every time. I will continue to bring my vehicles here. I have been dealing with the same Mgmt and mechanics for some time. They do great work and I will continue to trust them with my vehicles.
— Rahmaan T., Kentwood, MI
— Tuffy Kentwood (Kalamazoo Ave. SE)
Very satisfied with the service on both our vehicles and reasonable prices. Planing to have future service and be a return customer.
— Leslie B., Grand Rapids, MI
— Tuffy Kentwood (Kalamazoo Ave. SE)
Very knowledgeable staff. Great rates. Reasonable turn around time. Thanks Guys!!!
— Ernest R., Kentwood, MI
— Tuffy Kentwood (Kalamazoo Ave. SE)
My car is running at its best thanks to Gary and Asim they are awesome mechanics.
— Latoya T., Kentwood, MI
— Tuffy Kentwood (Kalamazoo Ave. SE)
Passing through Grand Rapids when I experienced an exhaust leak.Gary was able to get me in a short period of time . Shortly after the tech showed me what needed to be done. In three hours I was back on the road. Thank you for great service!
— Mark P., Petoskey, MI
— Tuffy Kentwood (Kalamazoo Ave. SE)
Always get excellent service at a reasonable price. Have never felt that I've overpaid for any of their services.
— Richard P., Kentwood, MI
— Tuffy Kentwood (Kalamazoo Ave. SE)
Great affordable service! Honest owners..
— Polly M., Kentwood, MI
— Tuffy Kentwood (Kalamazoo Ave. SE)
This place is fantastic. They helped me out in a bind. My car wouldn't start and they came out to the gas station next door and helped me get it started and then replaced the starter in just a matter of hours. They were totally honest, full of integrity, and very friendly. I highly recommend.
— Ryan B., Kalamazoo, MI
— Tuffy Kentwood (Kalamazoo Ave. SE)
They are smart and good service and good price
— Ahmed A., Kentwood, MI
— Tuffy Kentwood (Kalamazoo Ave. SE)
I needed new tire sensors put it in and the owner got me right in and got it taken care of! I will definitely be going back!
— Kala G., Kentwood, MI
— Tuffy Kentwood (Kalamazoo Ave. SE)
Tuffy is very good to there customers and very fair,Ive always taken my vehicles to tuffy and never been overwhelmed by prices and they are very professional.
— regina T., Holland , MI
— Tuffy Holland
Today I have had THE BEST EXPERIENCE with Nick at the Holland location! He is pleasant, knowledgeable, extremely desirous to help, and willing to take the time to answer questions. He obviously has the safety and satisfaction of his customers in the forefront of his mind!
— Judi H., Holland, MI
— Tuffy Holland
Fast and great service! Very helpful in getting us the best deal!
— David B., Holland, MI
— Tuffy Holland
I have been taking my cars to Tuffy of Holland for the last 10 plus years. They have always been honest and professional and the best customer service around.
— Kevin J., Holland, MI
— Tuffy Holland
I have been going to Tuffy Holland for 29 years. I'm also a DIYer with an Industrial Machine Repair background. If I can't fix it, no one can...except the the technicians at this Tuffy location! Service Manager Nick always says, "If there's a will, there's a way." The guy is a genius. And the prices are more than fair. Loyal customer until 'they' take my keys away from me.
— Rich D., Zeeland, MI
— Tuffy Holland
Thumbs up on overall job quality - and price. They went above and beyond to help me understand what my car needed - something I have come to respect greatly in the auto repair business.
— Kennedy S., Grand Rapids, MI
— Tuffy Grand Rapids (Fuller Ave.)
I have used Tuffy on Fuller for many years for my car, my wifes car, my daughters car and my grandsons car. They have always given outstanding service at at a good price. Steve has always explained what needed to be done and completed it in a timely fashion. If you need work done on your auto, this is the place to go.
— Dan V., grand rapids, MI
— Tuffy Grand Rapids (Fuller Ave.)
I really like their service staff, very honest, friendly, and professional. I would recommend Tuffy!
— Rick D., Grand Rapids, MI
— Tuffy Grand Rapids (Fuller Ave.)
I bring my car there for oil changes and all other work. Very happy with the results.
— Thomas S., Grand Rapids, MI
— Tuffy Grand Rapids (Fuller Ave.)
I love Tuffy on fuller st. i can go their and have my car worked on and not feel like i"m not being cheated out of my money.They are real reasonable and will work with you
— Helen W., wyoming, MI
— Tuffy Grand Rapids (Fuller Ave.)
Although they are located in the city, there is an air of small town about them.. A comfortable, friendly environment. I definitely feel confident keeping them as my go to for any future repairs I may need.
— Linda R., Grand Rapids, MI
— Tuffy Grand Rapids (Fuller Ave.)
Your store was awesome! we were heading into GR from Muskegon when I heard a noise from under the car. Upon investigation, I found that a belt had broken. It was critical that we reach our destination as we were attending a family member's birthday party. Once I contacted Steve at Tuffy's, he said, yes, come on in. We close at 3 so the earlier you get here, the sooner we can get the job done. Well, after being picked up from a relative, my wife and I continued to the birthday party. About 90 minutes later, I received a call from Steve who said the repair had been made. Your store saved me a lot of aggravation being from out of town, and on a Saturday. You guys rock.
— Chris P., Twin Lake, MI
— Tuffy Grand Rapids (Fuller Ave.)
I am in GR for a clinical rotation. While here, needed new brakes pretty quickly. Submitted info for a quote and they called me 2 days later with a number. Took the car in that same day and had 2 new rotors and pads very quickly. For not knowing anyone or anything in this city, Id highly recommend this Tuffy and crew. Very honest with me about what was going on and how much it would cost me as I am still a student. It was greatly appreciated. Thanks guys
— John T., Grand Rapids, MI
— Tuffy Grand Rapids (Fuller Ave.)
Mysterious clunk solved quickly, friendly and accurately. You always exceed my expectations! Thanks!
— Lee C., Grand Rapids, MI
— Tuffy Grand Rapids (Fuller Ave.)
Got right in to have my explorer front right end fixed. Bought the explorer at car city and 3 days later the stabilizer bar went bad. They covered the warranty part and had it fixed in 3 hrs. My place I take my vehicles to couldn't get to it until July 7th. Good job to Steve and mechanics that got me out the door.
— Russ E., Grand Rapids, MI
— Tuffy Grand Rapids (Fuller Ave.)
I am so happy with my experience with you guys. You went WAY beyond excellence with my car needs today! I will always be a loyal costumer to you. Thank You so much for your professionalism and costumer service!
— Samantha B., Grand Rapids, MI
— Tuffy Grand Rapids (Fuller Ave.)
I came in today to get my daughters muffler fixed they fixed it with a smile great price great workmanship I would come back here again
— Rachel W., Plainwell, MI
— Tuffy Grand Rapids (28th St.)
Accommodating, extremely helpful and explained everything!!! It may be the 1st in all my years of driving I didn't feel like I was getting ripped off by a mechanic. I would HIGHLY RECOMMEND.
— Tara L., Grand Rapids, MI
— Tuffy Grand Rapids (28th St.)
Very happy with the service I received problem was fixed on both visits.
— Harold K., Grand Rapids, MI
— Tuffy Grand Rapids (28th St.)
Great place for getting service done on my vehicles. Qualified technicians.
— Daniel P., Grand Rapids, SC
— Tuffy Grand Rapids (28th St.)
Awesome service!! Sean stayed true to the price he told my husband, very helpful and informative. He also informed us about any other small problems we might want to look out for in the future. Would recommend Seans service 10/10. Will be back for any other issues in the future. Thank you Sean!!
— Lauren M., Grand Rapids, MI
— Tuffy Grand Rapids (28th St.)
I had some major repairs that needed to be done ASAP and couldn't get financing anywhere else. Sean helped me out and for such a great price! If you need something done Sean is definitely the guy you need to talk to!
— Asia M., Grand Rapids, MI
— Tuffy Grand Rapids (28th St.)
They do a good job on repairs and do not hold your car forever.
— Rob S., Grand Rapids, MI
— Tuffy Grand Rapids (28th St.)
The crew there is fantastic they don't work on just muffler's and brakes anymore. Full automotive repair and they will work with you to get the job done are you on your way.
— Cliff B., Grand Rapids, MI
— Tuffy Grand Rapids (28th St.)
Didnt try to sell me more than I needed and the payment plan was so helpful.
— Tee G., Grand Rapids, MI
— Tuffy Grand Rapids (28th St.)
They are very friendly and very helpful...I will not take my car any place else.....I recommended 28th tuffy in grand mi
— Tabatha T., Wyoming, MI
— Tuffy Grand Rapids (28th St.)
Honest, forthcoming and friendly staff.
— Martha R., Grand Rapids, MI
— Tuffy Grand Rapids (28th St.)
Very good service! Friendly and knowledgeable
— Cynthia .., Grand Rapids, MI
— Tuffy Grand Rapids (28th St.)
Friendly quick and reasonably priced service
— John S., Grand Rapids, MI
— Tuffy Grand Rapids (28th St.)
Excellent service and customer service
— stephanie b., Grand Rapids, MI
— Tuffy Grand Rapids (28th St.)
I've taken both of my cars to them for service over the last few years. They don't try to over sell you like so many other service department's and they will try to find a way to save you money while solving your problem. I highly recommend them!
— Debra R., Spring Lake, MI
— Tuffy Grand Haven
New to Grand Haven and on a below 10 degree day needed a battery for my Honda Pilot. Greg and Neils at Tuffy were awesome!! Greg was kind enough to test the battery outside in bitter cold bc their garages were full of other customers. In no time I had a new battery that was necessary - especially in a Michigan winter. Thank you Tuffy! We will be use Tuffy Grand Haven from now on!
— Stacy P., Grand Haven, MI
— Tuffy Grand Haven
This is a great place honest people with me they also have payment plans this be the only place i will take my car from now on
— James K., Grand Haven, MI
— Tuffy Grand Haven
Excellent, prompt friendly service! Thank you Dan!!
— Barbara M., Spring Lake, MI
— Tuffy Grand Haven
Fixed my tire quickly during a holiday weekend for under 20 bucks. Can't complain about that.
— Cody B., Grand Haven, MI
— Tuffy Grand Haven
Got into trouble with tires on my travel trailer on a Saturday AM. The folks at Tuffys took care of me immediately, remounted 4 tires without appointment, and they didnt charge enough. Great people in Michigan!
— Tim L., Rippe, KS
— Tuffy Grand Haven
We were traveling through and had tire problems with a travel trailer and Tuffys took care of us when several others couldnt or wouldnt. Great friendly guys and worked with us to get us going. Would definitely recommend this shop.
— Cindy R., Grand Haven, SC
— Tuffy Grand Haven
They are great!! Good prices& fast service. The staff are top notch. They always try to fit me in as soon as possible for an oil change or if I have a more serious problem. I highly recommend going here!
— Carly D., Grand Haven, MI
— Tuffy Grand Haven
Grand Haven Tuffy always takes care of their customers. Their prices are fair and accommodating.
— Ann G., Grand Haven, MI
— Tuffy Grand Haven
Excellent service and great people. I highly recommend you come to Tuffys for all your mechanical needs
— James B., Grand Haven, MI, MI
— Tuffy Grand Haven
Positive: Professionalism, Punctuality, Quality, Value Tuffy Auto did an amazing job on our truck. We had an appointment for a free inspection on a Friday and by Monday the truck was ready (they quoted us a later date). They called us with any hiccups that came up when it came to parts. Tuffy is truly an outstanding place to trust for all of your car needs. I highly recommend them!
— Mariela M., Grand Haven, MI
— Tuffy Grand Haven
These folks are absolutely fabulous. I've stopped in a couple of times when I've desperately needed some tire know-how, and they've helped me quickly and graciously each time. We just purchased four new tires from them, and the service was quick and friendly. I love having a local business that I can count on to be professional, courteous and prompt. Thanks!
— Julie H., Grand Haven, MI
— Tuffy Grand Haven
The people here are amazing. They are straight shooters with good advice and fair prices. We were helped quickly and professionally by a staff of experts. They didn't just tell us what was wrong with the car, they showed us and clued us in on how to identify future problems. Beyond that, they are really nice, helpful and it's obvious that they truly care about their customers. I would go to this Tuffy again in an instant!
— Julia C., Grand Haven, MI
— Tuffy Grand Haven
They saved the day for me on Friday. The alternator went out on my van when I was 5 hours away from home. They got me in even though it was getting later in the day and was able to replace the alternator. We were so grateful to make it back home that night!
— Halle B., Grand Haven, MI
— Tuffy Grand Haven
Good communication, fast service and reasonably priced.
— Nate N., Grand Haven, MI
— Tuffy Grand Haven
I just left Tuffy after purchasing parts and service for two cars. The service was timely and excellent and the pricing was fair. Dan was great to work with. Ill return!
— Larry M., Grand Haven, MI
— Tuffy Grand Haven
I am not sure of the name of the person who helped me today but you are greatly appreciated. Thank you for being honest with me about the rattle in my car. You deserve 5 stars!
— Amber S., Grand Haven, MI
— Tuffy Grand Haven
Awesome service. I've had several repairs done there and the service is always top notch and the prices are great.
— Ken K., Grand Haven, MI
— Tuffy Grand Haven
I had a brake problem. Called in the morning and got an appointment for that afternoon. In at 1 out by 3:30. They did an excellent job. Highly recommend!
— Jake T., Muskegon, MI
— Tuffy Grand Haven
Bryan is the man I did business with. He was very professional and very helpful in figuring out what was wrong with my car. He explained everything in detail that needed to be fixed and went all over pricing once on the phone and again in person with me to make sure I understood what was wrong. My car is now running great. I will definitely be using this business in the future due to the phenomenal customer service I received and the great job that was done.
— Mashauna S., Grand Rapids, MI
— Tuffy Grand Rapids (28th St.)
Went into this tuffy store on a what I thought would be a busy Wednesday morning to find out about financing an all new brake job on front and back asked what it would run me as I am a delivery driver so having good brakes was a must! Well after getting the quote and the approval I made an appointment for the next day however I made 1 delivery and my back brake locked up. They were able to get me pretty much right in the same day and got it done in 2 hours! The people at this location went above and beyond! So thank you!
— Jennifer H., Wyoming, MI
— Tuffy Wyoming
Neils did an amazing job! (I hope I spelled that correctly.) He was on time, friendly, and made getting my oil change easy! Thank you very much, I will be coming here again in the future.
— Shannon E., Grand Haven, MI
— Tuffy Grand Haven
Called cuz I was hearing a clunking/clicking noise when I turned and at drive thrus when I started n stopped, they got me in right away. I was sure it was going to be a pricey fix but it was just snow under my tires next to the brakes and I kept hearing a hissing noise in my vents when the air was on low which turned out to be leaves in the cabin filter. Thankfully nothing major was wrong but I'm so grateful they removed all that for free and assured me nothing was wrong on the front end which I was worried bout. Thanks for the help and peace of mind!!
— Jasmin -., Wyoming, MI
— Tuffy Wyoming
I called this Tuffy location near closing time on 11/10/20 needing a last minute wheel alignment before an upcoming long road trip. They told me theyd try their best to get it done same day if I could drop the car off first thing in the morning. They remembered me in the morning, the staff was polite and professional, they did my alignment same day, and it was a great value compared to my dealership. Ill be back in the future. Tuffy corporate should consider investing a bit in this location, as the inside seemed run down and dated. The employees seem to be doing a great job, there were plenty of cars being worked on and waiting, and I think the location deserves some investment (though the actual service was great).
— Jacob F., Kentwood, MI
— Tuffy Kentwood (Kalamazoo Ave. SE)
needed help and fast and the owner said your next wow thanks gary
— wayne m., Byron Center, MI
— Tuffy Kentwood (Kalamazoo Ave. SE)
This review is late in coming, but very well deserved for Tuffy's in Grand Haven. My wife and I were driving back from vacation on a Saturday when our hood latch malfunctioned and the hood would not close. We were driving from Pentwater back to Chicago and pretty much everything was closed or would be closed before we could get there. As we drove into G.H we saw that Tuffy was open. We pulled in, explained our situation to Dan and even though they were very busy and almost at closing they took the time to get to fix our hood latch. When I asked how much I owed, he said nothing - that he know how important safety was on long trips. A truly great team!
— Robert R., Glendale Hts, IL
— Tuffy Grand Haven
Me and my family always take our cars to this location. My car was making a funny noise so I took it in to get checked out, and the guys were totally honest, and very nice. They told me it was because of rust on something, and that I shouldnt be too worried. They didnt charge me anything, which is amazing, considering im a young female. Very honest people here, thank you so much!
— Madison B., Kentwood, MI
— Tuffy Kentwood (Kalamazoo Ave. SE)
The Tuffy's on 44th & Kalamazoo has honest, trustworthy people who do very good work (some places make unethical recommendations, or will even break something new and tell you it needs to be fixed). That's why integrity results in trust.
— Chase S., Kalamazoo, MI
— Tuffy Kentwood (Kalamazoo Ave. SE)
Would highly recommend... they were honest and told me I wasn't due for an oil change, but, I had taken my car to a Walmart in TN a week before coming to MI... (dirtiest oil I ever seen 2 days after from Walmart) and they inspected my brakes... told me they were ok and my oil looks perfect weeks later... brakes are great!
— Jesus F., Grand Haven, MI
— Tuffy Grand Haven
Its hard to find honest, direct, and helpful service centers today, but Tuffys on Clyde Park is that shop. I take 2 cars there for oil changes and each time Im more impressed. They give me honest quotes for bigger projects, provide valid timelines to complete the repairs, and they never act disappointed or shame me for not completing the work immediately. Im going nowhere else they are perfect.
— Joel H., Wyoming, MI
— Tuffy Wyoming
Steve the manager was super helpful after I found out my cars motor was bad after just 13 of ownership. They were fast, friendly, and knowledgeable! He even went so far as to help with calling the dealership to ensure everything necessary was communicated and maintained a professional attitude through the whole thing. These are good people working here and I will 100% attest to that!
— Steve K., Wyoming, MI
— Tuffy Wyoming
— Christopher B., Wyoming , MI
— Tuffy Kentwood (Kalamazoo Ave. SE)
Ladies, you can trust Gary to be honest and kind. I will take my car here every time!
— Dawn R., Kentwood, MI
— Tuffy Kentwood (Kalamazoo Ave. SE)
Great service, and fast even when the line for the drive through is almost around the parking lot.
— Donte B., Grand Rapids, MI
— Tuffy Grand Rapids (28th St.)
Dan and the rest of the team at Tuffy are fantastic. The are honest and professional. I have been taking my vehicles here for the past 5 years and will continue.
— Curtis H., Grand Haven, MI
— Tuffy Grand Haven
Very glad I went there. Brakes really bad and they were able to get my car in fast. Took the time to explain what needed to be done and to show me what they were looking at. Showed me the new brakes after they finished before putting tires back on. Very polite, knowledgeable, honest, and caring. Will definitely take my car back again. God bless them.
— Susan H., Grand Haven, MI
— Tuffy Grand Haven
Thank you Kyle and Sean. If it weren't so expensive i could of finished everything. Very fast. Took my car in at open and it was done by 1pm! Thank you
— Lori A., Grand Rapids, MI
— Tuffy Grand Rapids (28th St.)
You can trust Gary to do the right thing!
— Tom E., Kentwood, MI
— Tuffy Kentwood (Kalamazoo Ave. SE)
— Christopher B., Wyoming, MI
— Tuffy Kentwood (Kalamazoo Ave. SE)
Changed my headlights...and turn signals...cheap
— Latonia K., Kentwood, MI
— Tuffy Kentwood (Kalamazoo Ave. SE)
Make life easy for people on costly car repairs(talk to CHRIS"OWNER"""
— Ezekial A., Wyoming, MI
— Tuffy Wyoming
I approached my car as I prepared to leave a parking lot, and I noticed that my front Illinois license plate/holder was half off my car. I looked for an auto repair shop on line and found Tuffy on Beacon Blvd. I found a very nice gentleman named Dan in the office who agreed to look at it for me. In no time he had it fixed in position as it should be. I am very appreciative and would definitely suggest talking to Dan if your car is in need of maintenance. I know my request was small, but I was treated with respect and dignity.
— Donna B., Grand Haven, MI
— Tuffy Grand Haven
Good mechanics. Walk in and ask for assim, a very nice mechanic.
— Mohammed H., Kentweed, MI
— Tuffy Kentwood (Kalamazoo Ave. SE)
I just have to say I am so greatful for Tuffy. Me and my best friend went on our first solo road trip together and her car almost didn't make it. About 1/4 of the way home (Chicago land area) her car was shaking and just not fairing well with the service engine soon light flashing. We stopped at an auto zone and had them run the code and were told we needed to head to a mechanic ASAP. We found Tuffy and they were able to quickly diagnose what was wrong. Sadly we did have to stay overnight (but to be fair they close at 6 and we pulled in at 4). Thankfully they were able to finish up within the hour and we were well on our way. I'm so greatful for their kind demeanor, quick and accurate service, and the free wifi.
— Tiffany P., Bolingbrook , MI
— Tuffy Holland
These guys are great, Special thanks and gratitude goes to Steve the manager he really goes above and beyond to deliver first rate service. Today, it's not enough to just deliver, that's to be expected, What I get at this Tuffy and their staff is "over delivery", ( they even gave me loaner the first time I had major work done on my work vehicle!) I so appreciate their honesty and personal service, that's very rare and is so refreshing today. If you want your vehicle serviced right take it to these guys!
— Jeffrey D., Wyoming, MI
— Tuffy Wyoming
The manager Sean was so very nice really informative and treated me like a person. When I came back to pick up my vehicle Kyle the front counter guy made sure to reiterate what they had done. I wasn't made to feel stupid when I asked questions. Thank you so much for getting me back on the road with a price I could afford! You guys are Awesome!!!!
— Jessica C., Wyoming, MI
— Tuffy Wyoming
— Jessica K., Wyoming, MI
— Tuffy Wyoming
If I could give 500 stars I would! First off STEVE is absolutely AMAZING all around!! From my very first call to Tuffy he mad my experience incomparable to any that I have ever had in dealing with my car/ cars. He is beyond accommodating, patient, nice, and straight forward. Brandon was also SUPER nice!! They had my car ready in a day! It runs like it's brand new. I can't say enough how HAPPY I am with Tuffy and these 2 guys! I am pretty sure I found my forever mechanics and would highly recommend anyone that hasn't been to Tuffy to at least give them a call. :)
— Kayla W., Grand Rapids, MI
— Tuffy Wyoming
These guys went above and beyond to get my van up and running. They are very professional and knowledgeable! I was a walk in and they still managed to get everything done and ready for me the next day!! I highly recommend Tuffy for any and all vehicle issues!! Thank you for exceeding my expectations and not taking advantage of women with very limited mechanical knowledge! I'm a customer for life!!
— Cheryl P., Grand rapids, MI
— Tuffy Wyoming
Great place for getting service done on my vehicles. Qualified technicians
— Daniel P., Grand Rapids, MI
— Tuffy Grand Rapids (28th St.)
Me ,and my wife are very happy with the service we get when they work on our car ,and truck.We have been with Tuffy for a long time now.. We all ways tell our friends ,and family too...thank you....Tuffy....Randy ,and Gail....
— randy j p., grand rapids, MI
— Tuffy Kentwood (Kalamazoo Ave. SE)
Kind and helpful. They do free front end inspections.
— Eliezer Y., Grand Rapids, MI
— Tuffy Grand Rapids (28th St.)
Took my vehicle in for service and was very well informed by Tech Aaron that he would have everything fixed and have me back on the road in no time. I spent about an hour waiting and my car was back on the road. Aaron charged me a very reasonable price and was very fast considering the repaira made. I would definitely recommend these guys and have been back for basic service several times. They know me by name, great place and a tv in the waiting room.
— Gerardo J., Grand Rapids, MI
— Tuffy Grand Rapids (28th St.)
I'm writing this review in response to the service I received at this location by a mechanic named Aaron. I brought my Jeep to him, upon recommendation. We argued pro's and con's about some ideas I had on performance upgrades and after some time and research I came to the conclusion that he definitely knew his stuff and I proceeded to spend a good amount of money there because I felt I was actually getting my moneys worth, which is a lot more than I can say for some other shops around town. So basically, this is my go to shop now, everybody I've met at the shop has been very helpful and generous, just a good bunch of guys. 5 stars from me!
— Courtney O., grand rapids, MI
— Tuffy Grand Rapids (28th St.)
Sean was AMAZING! He took care of everything and told me my car would be ready the next day, but actually got it done the same day! My car drives better than ever! This is definitely the place to go if you need work done.
— Aaliyah M., Grand Rapids, MI
— Tuffy Wyoming
I am thinking of a word, I know, peace of mind . Yeah, three words, thanks GH Tuffy. James E.
— James E., Muskegon , MI
— Tuffy Grand Haven
I went to Tuffy(Grand Haven), on an appointment to get an exhaust inspection, and in a few minutes of arrival my car was in, hoisted, and assessed. I agreed to the recommendations and soon was on my way, with a much quieter car. I look forward to getting future repairs here. #Peaceofmind.
— James E., Muskegon , MI
— Tuffy Grand Haven
Dan and his crew went above and beyond for my family on a Saturday. I broke down here and was taken very well. I would recommend to let Dan and crew help you out. Being from the U.P they very hard to help us out. My hat is off to Dan and crew for the help.
— Jeffrey B., Kincheloe, MI
— Tuffy Grand Haven
The ladies and gentleman that work at this facility are very friendly very knowledgeable and try to do whatever they can to make it more affordable they have very fast service I am very happy with this facility I'm glad that my friend referred me to them I will use them for all my auto repairs from here on out. They also have a snap finance card available so that you can make payments it helps a lot with expensive repairs.
— Jenith 1., Clyde Park, MI
— Tuffy Wyoming
Went to monroe auto big rays Tuffy on 44th st in Kentwood was the only place that could fix my 2001 supercrew. Very honest and true 2 their word! I'm impressed , best Service and Prices in town. Trust me spent over a thousand trying 2 fix brakes at the other shops with no avail! Tuffy fixed it, Also gave me a loner car for free! Finally!!! I found a place I CAN TRUST!!! Thank you to the guys at Tuffy in Kentwood!!! God Bless You!
— calvin a., Kentwood, MI
— Tuffy Kentwood (Kalamazoo Ave. SE)
August 2017: I had a few different noise issues on both front and back of vehicle. I was not satisfied with previous service provider, so I took my car to Grand Haven Tuffy and I was pleasantly surprised at how quickly they resolved issues. Service techs did a great job and Dan made visits pleasant with his we want to make you happy attitude.
— Lisa R., Grand Haven , MI
— Tuffy Grand Haven
David newman at tuffys on 44th and kalamazoo is AWESOME! Hes very honest about my repairs and lets me know about coupons online. Very professional. I will be recommending David and his shop to my friends!
— Tanaya S., Grand rapids, MI
— Tuffy Kentwood (Kalamazoo Ave. SE)
Store Manager David Newman has very good customer service and very helpful and Dan V the mechanic did a very good job fixing my trailblazer
— AJ B., KENTWOOD, MI
— Tuffy Kentwood (Kalamazoo Ave. SE)
David, the manager, is the man! I am a female and these body shops take advantage of us. I was so fed these repair shops lying about things that are not broken/damaged, paying for services that were never performed (Muffler Man, to be honest), and fixing one problem, then something else is wrong.....must I go on. I tested David. I know my vehicle and have read my manual. I went in to have a free inspection to see what David will tell me to see if i could trust him. And he did just that and informed me that I didn't need Oxygen sensor. Overall, he saved me time, money, and frustration. I only let David and Danny (tech) work on my vehicle. If you want the truth at an affordable price AND great customer service, I recommend Tuffy on 44th and Kalamazoo. Definitely get what you pay for at a great price and honest feedback.
— Shay R., Kentwood, MI
— Tuffy Kentwood (Kalamazoo Ave. SE)
My car broke down while visiting the Tulip Festival in Holland MI. My car was towed on a Friday night late to Tuffy's. We had an excellent experience. Staff was friendly and even though they were booked, they got us in, repaired, and back on the road before noon. The company has a new SOS policy that is designed to help stranded motorists get service quickly. We were stranded and so thankful for the awesome service we received. I have nothing but good things to say about our experience at Tuffy's in Holland, MI!
— Christine O., Belleville, IL
— Tuffy Holland
I am so glad that I found Asim at Tuffy. In the last year I have put thousands into my car and it still ran rough. Asim was able to explain to me exactly what was wrong with my car and he fixed it without charging me a fortune. He was great to work with and I would highly recommend him to anyone. I watched him with other customers and was impressed again with his honesty and respect for Tuffy customers. My car FINALLY has no service engine light on after two years and it is running great. Thank you Asim and Tuffy.
— Ruth A., Ada, MI
— Tuffy Grand Rapids (28th St.)
thanks for inspecting my brakes and finding i didnt need work. thet were fast and honest. left with a handshake but ni charges. will be my auto work designation from now on.
— gerald t., wyoming, MI
— Tuffy Wyoming
This review is a little late but I really wanted to make sure that Brad gets the credit he most definitely earned and deserves. My sons truck needed some pretty extensive work done. I took it in on a Saturday morning and it was done sooner than quoted and Brad went above and beyond what was expected. I have not taken my cars anywhere else. The service is so worth it!!! Thanks Brad, you have a loyal customer in us.
— Angela H., Grand Rapids, MI
— Tuffy Wyoming
The only thing that bothers me is that I didn't call this place sooner. I have never dealt with someone so willing to go above and beyond for their customers. I called yesterday and spoke to Rob, whom I believe is the manager at this location in Wyoming off of 44th and Clyde Park. I explained the problems my son was having with his truck and he promised that it would be worth it for me to bring it in. I did and it was definitely worth it. Not only did he have fixed what was needed but also something else that would of had me back sooner than later. I didn't feel taken advantage of because I was female, he didn't treat me any less than important. I later had an issue completely unrelated to what was fixed and called Rob up a little panicked, but because he made me feel so comfortable earlier I felt great in calling him. I took it back in and he fixed it at no extra charge. Thanks guys you rock, and you will forever have our business.
— Angela H., Grand Rapuds, MI
— Tuffy Wyoming
While a much-loved employee is gone, Rob and other staff are definitely on task. Must sing praises to a fine, strappin' young lad named Wade. When I kindly refused their transport service when I dropped off my car and opted for the bike ride home, I asked if it was in their job description to first put some air my rear tire. Young Wade hauled the bike out of the van, checked BOTH tires and oiled the chain, inspected alignment, and chatted all the while. I said, "I'll bet you're around the age of my older son." He said, "Twenty-three?" And I said "EXACTLY!" Then when he was done, he asked my name, and reached out to shake my hand. They're all like that at this place. Rob went out of his way to assure expedient service and help with payment arrangements, and Jeff just today checked the air in my Honda's front tires, simply when I asked if he could. Bunch of great people. Highly recommend.
— Kristin G., Wyoming, MI
— Tuffy Wyoming
I never take the time to write reviews but this time I just have to do it ,no matter what. First I went to Discount Tire with a noise comimg from the front of my 2005 Explore. Two of the guys at Discount Tire said they couldn't fix my truck but told me to take it to Tuffy which is around the corner. They also said that the manager is a good guy and is honest. Good guy and HONEST. I went to Tuffy on Kalamazoo Ave. They were absolutely right. Your manager took the time and explained the issue with my truck, setup an appointment and got me on the road. He is friendly, and knows his stuff. Most important he is honest. I have been a loyal Muffler Man guy since I was 16. No longer, I highly recommend the Tuffy on Kalamazoo in Kentwood. They could of jacked me around. They didnt... Thank You Ralph M
— Ralph M., kentwood, MI
— Tuffy Kentwood (Kalamazoo Ave. SE)
The people at Tuffy on Fuller Ave. in Grand Rapids are awesome. They do honest quality work for a honest price. I will never take my automobiles anywhere else. I have been ripped- off by other auto mechanic's in the Grand Rapids area and I am thankful that I found this place because like I said; they are honest and give an honest price. They are not out to take advantage of anyone and as a matter of fact, they make their customers happy...... Thank You Tuffy for being an honest auto repair shop. You guys rock......
— Tina S., Grand Rapids, MI
— Tuffy Grand Rapids (Fuller Ave.)
This is my third opportunity to to have the crew at Tuffy Muffler/ Fuller Ave. work on my vehicles. This time I brought in a bent pipe on an expensive, high performance exhaust system. The technician (I didn't catch his name) went to work while I watched, heating and carefully getting the part back to it's original shape and location. Even when I thought is was done, he still wasn't satisfied. It ended up perfect ... like the mishap never happened. The labor charge was lower than reasonable. It's great when the technician working on your car shows as much (or more) care and attention to detail as you would. This has been the case every time I have taken a car there.
— Jon D., Grand Rapids, MI
— Tuffy Grand Rapids (Fuller Ave.)
July 2, 2014 Tuffy Auto Service Center located on Kalamazoo and 44th Street in Grand Rapids MI is an excellent auto repair service center. First of all they are courteous and most of all honest with the customer. You could not ask for a better auto repair service. Their work is excellent and dependable. Chris and Mike (mechanics) are absolutely the verrrrry best. Thank-You, Sincerely Regina Busman Kentwood Michigan
— Regina B., Kentwood, MI
— Tuffy Kentwood (Kalamazoo Ave. SE)
Had my 2005 Jeep Grand Cherokee towed to Tuffy on Fuller Ave. because it quit running. It turned out to be a quick fix, and they didn't charge me anything. Their honesty and integrity rate vary highly in my opinion. I will continue to make them my only source of auto repair. Thanks so much for your good service.
— Kenneth J., Grand Rapids, MI
— Tuffy Grand Rapids (Fuller Ave.)
On August 12, 2014 I was driving home from Michigan to Chicago. My battery had dies that morning and I needed a jump. I knew the battery had to be replaced. As we were driving, we stopped off in Grand Haven and I noticed a Tuffy's. I had used them in Chicago from time to time. I went in to inquiry about replacing my battery. I have NEVER had such a great experience, not just auto, but across service organizations. I was in and on my way home in 30 minutes! What also impressed me was the shop itself. It was IMMACULATE. You can tell that those who work there really care about their shop, work, and customer service. It was so impressive, that I want to go back for more service! Believe me if I am in the area, that is where I will go! I can't thank them enough for the wonderful experience. It was something I was dreading, but was very pleasantly surprised. Thank you again.
— Kate G., Chicago, IL
— Tuffy Grand Haven
I called this location of Tuffy this morning and spoke to a very nice man named Josh. He told me I could bring my car in today for an estimate. I brought my car in and Josh greeted me at the counter. My car was in the shop within fifteen minutes. The mechanic not only saw my issue but noticed another problem that I suspected. I had one of the problems fixed and I was on my way home in less than one and a half hours. Josh and the mechanic were very good at explaining things to me. I would definitely take my car back to this shop.
— Sherry S., Byron Center, MI
— Tuffy Wyoming
As a repeat customer we brought our 2010 Grand Caravan in for brakes and pads all around. When taking the vehicle for test drive, while on the lot, there was an accident that required body work to repair. We commend Tuffy on stepping up and acknowledging what happened and setting up the repair promptly. Because of the customer service we have and continue to receive at Tuffy, we will remain loyal customers! (accidents happen!)
— Vince P., Kentwood, MI
— Tuffy Grand Rapids (28th St.)
I have had multiple repairs done at this Tuffy location and couldn't be happier. They've repaired the fuel pump on my car, and wheel bearings on my boat trailer. They always provide honest advice, seem to get it done super fast, and their prices consistently seem to be WAY lower than all the other places I call for quotes (always get several estimates.) Do GREAT work and don't overcharge like other places! Instead of wasting your time calling around like I have, just call these guys first and get it done correctly and affordably the first time around! :)
— Ruby K., Wyoming, MI
— Tuffy Wyoming
Me knowing nothing about cars figured I needed a muffler for my 1994 Oldsmobile cutlass supreme cause it was loud. I came in they checked it out sure enough the muffler had been on the car since it was built in 1994. Chris advised hay let us look at the car again to make sure that the muffler was the only reason the car was loud it was not only the muffler I needed a new motor mount. They promptly replaced both the muffler and the motor mount and the muffler my baby is purring like kitten now. I was so amazed at how they showed integrity and morals as well as had a smile on there faces at 730am I am more then happy with there kindness honesty and patience. They were so nice even the customers were nice I am going back. It feels good to be able to take your car some where and they take care of your car no matter how old the car is . Thank you so much Tuffy mechanics I appreciate and respect your honesty and ethics God bless =)
— Terrie P., Grand rapids, MI
— Tuffy Grand Rapids (28th St.)
The crew at this Tuffy store on Fuller Ave. did an outstanding job replacing the front struts on my 2006 Cadillac SRX. I could not wait a week for Harvey Cadillac to get me in, in order to get the job done. The Caddy was limping. They rebuilt the the upper control assembly on top of the drivers side strut, charging me parts only. The Caddy is going back to this outfit soon, for a brake job,
— Ben N., Rockford, MI
— Tuffy Grand Rapids (Fuller Ave.)
Excellent work and service!!! Niels and Terry are honest and good people, right to the point. They were fast and efficient. I would recommend anyone to go here and get an estimate, they explain everything to you and your costs so that you can understand why this repair needs to be done. Great job guys!!!
— Jo Ann B., grand haven, MI
— Tuffy Grand Haven
The compressor for my air conditioner was going out. My mechanic couldn't get me in and advised this couldn't wait. Tuffy got me in the next day. He's price was very fair compared to 2 other quotes. The radiator was damaged during the install and they replaced it with a new radiator at their cost. I also got a coupon for free oil change and discount on future work. I will be back.
— Terri B., Grand Haven, MI
— Tuffy Grand Haven
A vibration in the steering wheel brought me in. I'm sure they could've pulled one over on me but instead they simply balanced and rotated my tires thereby eliminating the vibration. Very nice to know that not everyone is trying to take advantage of you.
— Bill T., Grand Haven, MI
— Tuffy Grand Haven
Sherrie - Aug 11, 2011 Very pleased with the service here. Highly recommend.
— Sherrie S., Wyoming, MI
— Tuffy Wyoming
Tuffy has helped me maintain my car for a long time. I trust the guys at Tuffy.
— Danile J., Smith, MI
— Tuffy Wyoming
I have taken my 2001 Ford Taurus to your location at 610 28th St SE Grand Rapids MI 49548 a few times for various repairs and service. Each time I have taken the car in, I speak to Gary. In late January part of the service was changing my windshield wipers. Today, my wipers were not working well - the drivers side blade was not touching the windshield. I decided to go back to Tuffy to see if Gary could help me during my short lunch hour. Unfortunately, my schedule was packed for the day so I had a very short window of time. Despite having numerous people waiting in the lobby and having every bay occupied with a vehicle, Gary was able to have a mechanic look at my car right then; he determined that the only problem was a broken blade and replace the blade all at no cost to me. I was in and out in less than 10 minutes, ensuring I was not late for my other commitments. Todays service, along with great service Ive experienced in the past, ensures that I will continue to do business with Tuffy. Thanks so much Gary! Brenda B. (2011)
— Brenda B., Grand Rapids, MI
— Tuffy Grand Rapids (28th St.)
Okay, who gives Tuffy a 5 star rating...right? I mean, they are one of those "do-everything" type auto-repair places that seem generic. Well, in the case of this Tuffy in Holland...they deserve the rating!
— Matt R., East Lansing, MI
— Tuffy Holland
Wonderful! Great service! I stalled on the side of the road very near their establishment and they quickly got me going again. Very helpful gentlemen!
— Steve C., Grand Haven, MI
— Tuffy Grand Haven
Won my business for as long as I own my car! I got there ten minutes before close, but they insisted they didn't mind having a look at my 2001 Taurus. They worked with me to get my car done fast.
— Todd S., Wyoming, MI
— Tuffy Wyoming
Top Drawer - Highly Recommend. Great, Honest work. A full service station you can trust. My entire family uses them exclusively. I've always found Tuffys staff to be very knowledgeable, helpful, and honest
— Ruth N., Grand Rapids, MI
— Tuffy Grand Rapids (28th St.)
